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Case Manager

Using the Case Manager Web Tool, you will be able to get the latest information regarding your case.

This will also help view your PIN on-line as well as utilize other on-line services the Office of Child Support Services (OCSS) offers to you.

Custodial and Non-Custodial parents will be able to view payment information:

  • Payments received by OCSS
  • Payments made by the Non-Custodial Parents
  • Payments sent to the Custodial Parents

The information on this site is in addition to payment information being provided to you by the Interactive Voice Response (IVR) System.

* Note: The information received via this website may be more current than the information received via the IVR system.

Help Information

The Case Manager Application provides you with help pages and page tips and specific information to help your user experience.

  • When this image link is displayed a help page is available to assist with page specific instructions and information about the page you are currently viewing.
  • This image link displays helpful tips and information that you need to be aware of.

Log In Please click on the "Question Mark" image to view help information.

Custodial Parents can find their caseworker's direct phone
number on the Court Dates/Appointments page

Non-custodial parents can visit the OCSS Contact Us page
or call 401-458-4400

Do you have an account? Please Log in. The Username and Password are case sensitive. Passwords expire every 60 days.

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Don't have an account? See the Create a New Account section below in the Account Manager.

Account Manager Please click on the "Question Mark" image to view help information.

Create a New Account? To access your case information you will need to create an account. Please have your Case Number and your Personal Identification Number (PIN). Do not give these numbers out to anyone - protect them. They are the key to ensuring the confidentiality of your case information.

Do you need to create an account?  Please click the following link.  Create my account

Have an account, but forgot the Username?  Please click the following link to have your Username sent to you.  Forgot my Username

Have an account, but forgot the Password?  Please click the following link to have your password reset.  Forgot my Password

Office of Child Support Services|RI Department of Human Services